Shipping policy
Processing Time
Orders are processed and shipped within 1–2 business days. Please note that processing times may vary slightly during peak seasons.
Shipping Rates
We offer free shipping on all orders, worldwide. Shipping costs are already included in the price of each item.
All orders are shipped via the Swiss Postal Service using Priority Plus, which is their fastest and most reliable option.
We do not offer expedited shipping, as Priority Plus is the fastest service available.
Delivery Times
Estimated delivery times after shipping are as follows:
- Switzerland: 1–3 business days
- United States: 4-6 business days
- European Union Countries: 4–6 business days
- All Other Countries: 7–21 business days
Please note that delivery times may vary depending on your location and any unforeseen postal or customs delays.
Order Tracking
Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery’s progress.
Customs and Import Taxes
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.
Shipping Issues
If your order arrives damaged or does not arrive, please contact us at dispolens@gmail.com.
For international shipments, we kindly ask that you wait at least 25 days from the shipping date before reporting a missing package, as delays can occur in transit or at customs.
Shipping Restrictions
We currently do not ship to certain countries where tracking is not supported or where we’ve experienced repeated issues with lost packages. If we are unable to ship to your country, we sincerely apologize and appreciate your understanding.