Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be returned in its original packaging. You will need the receipt or proof of purchase.
To start a return, please contact us at dispolens@gmail.com. All returns must be approved by our team before being sent back.
Once your return request has been reviewed and approved, we will provide you with the appropriate return address and return instructions.
Customers are responsible for the cost of return shipping unless otherwise agreed upon by our team. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
Please note that returns sent without prior communication will not be accepted.
You can always contact us for any return questions at dispolens@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Certain types of items cannot be returned, such as digital products, custom products, special orders, or personalized items.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
If you ordered the wrong item by mistake, please follow these steps to ensure a smooth exchange process:
Contact us at dispolens@gmail.com and let us know what happened.
Send the item back to us and provide a valid tracking number.
Once we receive the tracking number, we will either issue a refund or ship out a replacement, depending on your preference and product availability.
Please note that all exchanges must be approved by our team before the item is sent back.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
As above, your item must be unused, undamaged, and in the same condition that you received it. It must also be returned in its original packaging. You will need the receipt or proof of purchase.
Customers are responsible for the cost of return shipping unless otherwise agreed upon by our team.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at dispolens@gmail.com.